On this episode of CU Succeed, we chat with Alan Stalnaker, Member Contact Center Manager, and Stephanie Mangin, Outbound and Electronic Relations Manager. They share how their departments have evolved over time and ways their teams can assist members from the comfort of their own home, in addition to the many self-service options we have. Episode recorded 8/15/2022.
On this episode of CU Succeed, we chat with Alan Stalnaker, Member Contact Center Manager, and Stephanie Mangin, Outbound and Electronic Relations Manager. They share how their departments have evolved over time and ways their teams can assist members from the comfort of their own home, in addition to the many self-service options we have. Episode recorded 8/15/2022.